All Photon lights are covered under a comprehensive lifetime guarantee. LRI takes the quality of their products very seriously. If your Photon light fails for any reason other than abuse or battery expiration, return it for free repair or replacement to the address below.
L.R.I. P.O. Box 58 20448 Hwy. 36Blachly, OR 97412USA
Please ship your light in a small box or padded mailer* and make sure to include a note describing the problem you are having with the light. The turn-around time is usually about two days. Total time including transit will of course vary depending on how you ship your light, but is usually no more than 2-3 weeks. If you wish to check the status of a warranty repair, please call L.R.I. directly at 541-925-3741.
L.R.I. really does offer one of the best warranties in the industry. If you have a problem with your light, please take advantage of this excellent warranty service so you can get back to enjoying the use of your Photon light!
*Please DO NOT use a standard paper envelope to mail your light. 9 times out of 10 these envelopes arrive damaged and empty. The automated sorting equipment used by the postal service to sort standard mail envelopes will often rip Photon-sized objects out of the envelopes and leave them on the floor in some unknown mail sorting facility. We cannot be responsible for missing lights due to improper packing/mailing.
"Hey, I just got my Photon II back from the shop. You guys have awesome customer service. It was just that switch that was broken but you even replaced my semi-stripped screws and put a new keyring on! Thank you thank you, particulary to Mark Wright. BTW, I've got 5 different kinds of your lights and I love them all. So much variety! Knowing me I'll own 10 by the end of the year. :) It's good to know you guys will help me take care of 'em! Thanks again!" -Viv
"I just wanted to email my thanks for your company standing behind what they promise and meaning what they say. Not only do you have a kick-ass product but you have the people to back it up. I sent my light to your company and had my light back within 3 weeks (I live in Canada eh!). I was even sent an extra set of batteries. Thank You very much. I recommend & show your product to people whenever I can!!" -Adam
How do you make a great warranty even better? While nearly all of our products are backed by solid manufacturer warranties, we offer an additional advance warranty replacement service for even greater peace of mind. If any product purchased from PhotonLight.com fails within the first 90 days, we will immediately ship you a replacement in advance, along with a pre-paid shipping label or return envelope* for the return of your defective product. It's really that simple.
*International customers may take advantage of this cross-shipping service as well, however unfortunately we cannot pre-pay the return postage in this case.