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Return Policy & Guarantee

 

We stand behind all of the products we sell 100%. If, for any reason, you are not absolutely satisfied with your purchase from PhotonLight.com, you may return the product within 30 days for an exchange or for a full refund of the purchase price.* Simply return the package to us with a copy of your invoice and a note indicating the reason for the return. Our generous return policy applies to every product we sell - even Clearance & "Open-Box" sale items.

*Please note that for returns of orders over $250+ a restocking fee may apply. Additionally, if you received any promotional free/discounted item or service (i.e. free shipping) with your order, the amount of your refund will be reduced by the value of the item or service already provided to you.

 

If you are experiencing any difficulty with a product purchased from PhotonLight.com, or have other questions regarding your order, please contact our customer service department. Many issues can easily be resolved over the phone, via email, or via live chat. Our goal is to provide you with the best possible customer service that we can. Should you have any questions, please contact us at

, or by calling 1-877-584-6898.


Exclusive PhotonLight.com 90-Day Advance Warranty Replacement

 

How do you make a good thing even better? While nearly all of our products are backed by solid manufacturer warranties, we offer an additional advance warranty replacement service for even more peace of mind. If any product purchased from PhotonLight.com fails within the first 90 days, we will immediately ship you a replacement in advance, along with a pre-paid shipping label or return envelope* for the return of your defective product. It's really that simple.

*International customers may take advantage of this cross-shipping service as well, however unfortunately we cannot pre-pay the return postage in this case.

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