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Spyderco Guarantee and Warranty Service

 

Spyderco Manufacturer's Warranty

Fair, Honest and Proper Warranty.

Spyderco warrants that all of our products are free from defects in material and workmanship. Spyderco's warranty does not cover damage caused by abuse, misuse, improper handling, alteration, accident, neglect, disassembly, or improper sharpening. If a knife fails to function as it was designed we will examine its condition upon its return to us, identify why it failed and respond in an appropriate manner. If we determine that there is a defect in the manufacture or materials we will repair or replace that product with the same model or one of equal value. If the problem is determined not to be caused by defect in manufacture or materials we will inform you of the cost for the repair. Upon agreement and payment we will perform the repair. If we are unable to improve the condition of the knife, we will return it to you with the recommendation that it be retired from use.

Please direct all inquires regarding warranties to our mailing address, toll free number, fax or email. Packages directed to Spyderco should be sent UPS or registered mail (for tracking purposes) with a complete name, UPS-deliverable street address (no P.O. boxes please), daytime phone number and a description of the concern. Outbound warranty shipments from Spyderco will be returned to the dealer or retail customer as directed. All costs associated with the shipment of the product are the responsibility of the customer.

Spyderco Inc.
ATTN: Warranty and Repair
820 Spyderco Way
Golden, CO 80403
USA

Phone: (800) 525-7770 or (303) 279-8383
Fax: (303) 278-2229 or (303) 277-1429

 

Exclusive PhotonLight.com 90-Day Advance Warranty Replacement


How do you make a great warranty even better? While nearly all of our products are backed by solid manufacturer warranties, we offer an additional advance warranty replacement service for even greater peace of mind. If any product purchased from PhotonLight.com fails within the first 90 days, we will immediately ship you a replacement in advance, along with a pre-paid shipping label or return envelope* for the return of your defective product. It's really that simple.

*International customers may take advantage of this cross-shipping service as well, however unfortunately we cannot pre-pay the return postage in this case.

PhotonLight.com Customer Service:
(Mon.-Fri. 9am - 5pm PST)

Toll-Free:  1.877.584.6898 ext. 2
Email: 
Live Chat: 

 

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