Customer Service

We're here to help!  For over 20 years, we have dedicated ourselves to providing top-notch service and support for all of the products we offer. With our quick order processing, 30-day no-questions-asked return policy & 90-day Advance Warranty Replacement Service, you can be assured we will do our best to quickly resolve any issue you might experience.  Need a quick answer to a question about one of our products while browsing our site? Overnight shipping to make sure your order arrives in time for that big event tomorrow?  If you have ANY questions or concerns with your order, please feel free to contact us via any of the methods listed below and we will do our best to resolve the issue as quickly as possible. Customer Service:
(Mon.-Fri. 9:30am - 4:30pm PST) 
Toll-Free:  1.877.584.6898 ext. 2
Outside US: 1.541.684.8704
Fax: 1.541.484.6898
Live Chat: 
Retail Store:

2646 Willamette St.
Eugene, OR 97405

Office / Receiving:, Inc.
200 W. 38th Ave
Eugene, OR 97405

Questions & Phone Orders

1744 Willamette Street
Eugene, Oregon 97401
Call us: 1.877.584.6898

Shop with Confidence

Fast shipping, unbeatable customer service & 100% secure payment processing.

30-Day Satisfaction Guarantee

We're certain you'll love your gear, but if for some reason you don't like it just send it back.