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Customer Service

We're here to help!  For over 20 years, we have dedicated ourselves to providing top-notch service and support for all of the products we offer. With our quick order processing, 30-day no-questions-asked return policy & 90-day Advance Warranty Replacement Service, you can be assured we will do our best to quickly resolve any issue you might experience.  Need a quick answer to a question about one of our products while browsing our site? Overnight shipping to make sure your order arrives in time for that big event tomorrow?  If you have ANY questions or concerns with your order, please feel free to contact us via any of the methods listed below and we will do our best to resolve the issue as quickly as possible. Customer Service:
(Mon.-Fri. 9:30am - 4:30pm PST) 
Toll-Free:  1.877.584.6898 ext. 2
Outside US: 1.541.684.8704
Fax: 1.541.484.6898
Live Chat: 
Retail Store:

1744 Willamette St.
Eugene, OR 97401

Office / Receiving:, Inc.
200 W. 38th Ave
Eugene, OR 97405
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Questions & Phone Orders

Questions & Phone Orders

200 W. 38th Avenue
Eugene, Oregon 97405
Call us: 1.877.584.6898

Shop with Confidence

Shop with Confidence

Fast shipping, unbeatable customer service & 100% secure payment processing.

30-Day Satisfaction Guarantee

30-Day Satisfaction Guarantee

We're certain you'll love your gear, but if for some reason you don't like it just send it back.

Leatherman logo - pocket knives & multi-tools
Joby logo - Gorillapod flexible tripods & camera accessories
LRI / Photon logo - keychain LED flashlights & micro-lights
LED Lenser logo - LED flashlights & headlamps
Maha PowerEx logo - NiMH rechargeable batteries & battery chargers
SOG logo - tactical knives, multi-tools & LED flashlights
Illumidog logo - reflective dog collars & leashes
Spyderco logo - tactical & pocket knives
Insteon logo - home automation hubs, modules & sensors
Solio logo - solar battery chargers & power banks

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